Civil Service Pension Scheme
In my constituency, constituents have complained of delays of over nine months to receive their pension. One terminally ill constituent’s case should have been fast tracked, but was not. Like my hon. Friend, I have had complaints about people waiting over two hours to get through to the helpline and then receiving conflicting information, and of documents sent by constituents being lost. Does my hon. Friend agree that we should put more pressure on Capita, and perhaps have stronger oversight by the Cabinet Office, to get better accountability and more investment in technology and data quality?