Dame Caroline Dinenage

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1. 26 Oct 2026·Parliament·Dame Caroline Dinenage

   The Enterprise Act 2002 (Specification of Additional Section 58 Consideration) Order 2026

   It is a pleasure to serve under your chairmanship, Mrs Barker. I will speak briefly in my role as the Chair of the Digital, Culture, Media and Sport Committee. Telecoms is very new to our Committee’s remit, and indeed to that of the Secretary of State. I am very pleased to see her in her place today, and we look forward to scrutinising the Government’s work in this important area.<span id="6" class="column-number" data-column-number="6"></span> With that in mind, I have a few broad questions for the Secretary of State about the order. First, there are protections for vulnerable people and national infrastructure under previous legislation. I wonder if she could expand a little further on why she felt that they are insufficient for what she is seeking to achieve, in particular the protection of vulnerable customers. Secondly, what assessment has the Secretary of State made of how frequently this provision is likely to be used beyond the particular circumstances of TalkTalk? Does she assess that there are any other issues with the overall financial resilience of broadband providers and potential future use for this legislation? Further to that, will she consider publishing guidance setting out the circumstances in which this new provision might be applied? What evidence of a risk to continuity of service would she expect to see before she was to intervene? The continuity of telecoms services is obviously vital for consumers, but so are effective competition and opportunities to attract investment. Consumers rely on healthy competition to keep costs and bills down and to improve the quality of their broadband services, so how will the Secretary of State balance those objectives when assessing a merger? In particular, how does she assess the implications for competition of the BT-TalkTalk deal given that BT has a share of almost 40% of the broadband market alongside its ownership of Openreach? Without prejudicing the outcome of the investigation, does she think that the nexfibre-Netomnia deal raises similar questions about continuity of service and financial resilience, or does she see that there are important differences between the two cases? Can the Secretary of State tell us what mechanisms exist to protect consumers in cases where a provider fails and no buyer can be found? She mentioned that that might have been an issue in this case, so I wonder whether the Government have the powers and tools needed to maintain continuity of service in those circumstances, and whether this legislation will actually help to offer that. Finally, this process has been very fast. I understand that the CMA has now reported to the Secretary of State on BT and TalkTalk, but the pace of the process has been really unusual, with a very short window, in particular, for comments. Does she know on what basis the CMA decided on such a short window, and will she indicate when she expects to announce whether the matter will be referred for a more detailed investigation? I look forward to the Secretary of State’s answers today and to her ongoing engagement with the Select Committee on the resilience and competitiveness of the telecoms sector.

   Hansard source
2. 26 Oct 2026·Parliament·Dame Caroline Dinenage

   Civil Service Pensions

   I thank the Minister for updating the House. I have had so much casework on this, as she will know, with some really heartbreaking stories. The fact is that the backlog, including the growing number of cases over 100 days old, is just continuing to grow. One of those in the backlog is my constituent Ann, who had to leave work with a life-threatening pulmonary embolism and severe pneumonia, and five months later she is still waiting to receive her money. She will be very disappointed with what the Minister has said today. I think she is looking for some really hard facts on the timescales. When will this be sorted once and for all? Are there meaningful sanctions? When will we hear whether Capita can be prevented from bidding for other Government contracts? Could there be some clawback of all the money her Department is spending on trying to put this right? When will there be compensation for my constituents who have had to wait so long?

   Hansard source
3. 12 Oct 2026·Parliament·Dame Caroline Dinenage

   Milburn Report

   When it comes to youth unemployment, it sounds like the Secretary of State has his head very firmly in the sand. Did he not hear Member after Member from across this House stand up and quote how the number of young people who are not in education, employment or training has gone up under this Government? The Secretary of State quotes back to us the national figures for people in employment overall, but that is because the population <span id="13" class="column-number" data-column-number="13"></span>has gone up. What are the NEET figures? In Gosport, the number of young people not in education, employment or training has gone up by 23% under this Government. That is all because of the number of taxes that are being put on the businesses there to employ them, particularly the small businesses that provide the Saturday jobs and apprenticeships: hair and beauty, adult social care and care. What will Alan Milburn’s report say, and what is the Secretary of State actually going to do about it?

   Hansard source
4. 12 Oct 2026·Parliament·Dame Caroline Dinenage

   International Update

   On illegal immigration, the Prime Minister will be aware that in the last month, three boats have left Normandy bound for the Solent and the south coast. The Government are giving France £662 million, yet the smugglers have simply moved down the coast. On 4 October, nearly 150 people landed in Gosport, against the will of local people and of the local council and against the safety advice of the police and crime commissioner. This sends a message to <span id="40" class="column-number" data-column-number="40"></span>these evil people-smuggling gangs that this is now a viable new route. Given that no one from the Home Office had the courtesy to contact me before, during or after those 150 people were landed on the shores of my constituency, could the Prime Minister let me know what conversations are happening with France to try to shut down these routes from Normandy?

   Hansard source
5. 15 Sep 2026·Parliament·Dame Caroline Dinenage

   Civil Service Pension Scheme

   I wrote to the Cabinet Office in January in response to constituents’ concerns about late payments, dreadful customer service and, in some cases, desperate pleas for pensions to be released. Shortly after, I met Capita representatives; they made assurances that pension arrears would be cleared by the end of April and that overall service levels would be restored by June. Those were hollow words: both targets were missed and everything has got worse. One constituent told me that he had given 43 years of service to the Royal Navy. He retired in October last year and is still waiting for his pension forecast to arrive. That is nearly a whole year. My case workers have been exhaustively responding to constituents who are attempting to access statements and payments. In January, I wrote to the Cabinet Office but we are still waiting for movement on this issue. I suspect that my caseworkers are doing a better job than those hired by the Government, who have somehow seen an increase in the number of complaints. I do not think that bringing the contract in-house will make a difference—

   Hansard source
6. 15 Sep 2026·Parliament·Dame Caroline Dinenage

   Civil Service Pension Scheme

   Does my hon. Friend agree that since the Government have got involved in this situation, the backlog has got worse? Does he think that they should prevent Capita taking on any more Government contracts until this is sorted out?

   Hansard source
7. 15 Sep 2026·Parliament·Dame Caroline Dinenage

   Violence against Women and Girls: AI-based Crime

   As the Minister knows, technology is being used in many different forms to threaten women. A Gosport domestic abuse survivor, Harmony Hayman, is still living in fear of a former partner eight years after leaving the relationship, and he has used an illicit mobile phone from prison to contact her. She is now living in terror of the Government’s decision to release domestic abusers early from prison. Will the Minister look at Harmony’s petition, in which she calls on the Government to look into how domestic abusers are able to perpetuate their abusive behaviour from within prison, and also to review their eligibility for early release?

   Hansard source
8. 15 Sep 2026·Parliament·Dame Caroline Dinenage

   Tourism: Overnight Visitor Levy

   I must admit that I am really puzzled by the Minister’s statement. The visitor levy is not going to be ringfenced for tourism, so how does he know that it will go to its intended destination? The levy will not be capped. We normally tax things to stop people doing them, not to encourage them to do more of them. What evidence can he offer to demonstrate that this measure will bring growth, as he says? What work have the Government actually done to prepare for this measure? How will they know whether hospitality businesses—let us face it, they are already collapsing in their droves following decisions that the Government have already taken—will survive yet another tax being imposed on them?

   Hansard source
9. 8 Sep 2026·Parliament·Dame Caroline Dinenage

   Online Safety

   I also warmly welcome this announcement. The sheer number of young people whose lives have been impacted by this issue is a damning indictment of a collective failure to keep children safe. Let us not forget that major tech companies have the capability to implement device-level controls but have chosen not to do so. As far as I am concerned, it is simply unforgivable that those companies innovate quickly on new products, yet so slowly on children’s safety. Given Ofcom’s sluggish implementation of the Online Safety Act 2023, can the Secretary of State explain to me how compliance with this policy will be monitored, and what sanctions will be available to address non-compliance?

   Hansard source
10. 8 Sep 2026·Parliament·Dame Caroline Dinenage

    Health Bill

    I will speak about new clause 41, which stands in my name. We put enormous, unquestioning trust in those who care for the bodies of our loved ones when they die. However, in this Chamber six months ago, I told a former Health Minister, the hon. Member for Glasgow South West (Dr Ahmed), about Elkin and Bell, the Gosport funeral directors who left 46 bodies decaying in an unrefrigerated room. One of them, an elderly gentleman whose family had already paid for his cremation, was left decomposing for 36 days. I said then that the funeral sector was nothing better than a lawless wild west with no mandatory qualifications to practise, no accreditation for professionals, no licensing of businesses, no inspection of premises, and no law to fall back on when things go wrong. It was only persistence and ingenuity on the part of Hampshire constabulary that saw Elkin and Bell brought to justice. The Minister at the time told me that a decision on regulation would come in the Government’s full answer to the Fuller inquiry, and we are still awaiting. Since then, matters have worsened. In July, Robert Bush, a funeral director in Hull, was sentenced to 20 years in prison after pleading guilty to 67 charges for bodies left decomposing in squalor. Forty-six grieving families had been reunited with the wrong ashes, but the real horror is that these will not be isolated cases. Under the law as it stands today, almost anyone can set themselves up as a funeral director.

    Hansard source