West Bank: Settler Activity
5. What diplomatic steps her Department is taking in response to settler activity in the west bank.
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5. What diplomatic steps her Department is taking in response to settler activity in the west bank.
There have been over 760 incidents this year, resulting in casualties, property damage and 57 deaths, so it is clear that diplomacy and the action we have taken so far are not moving the dial. I appreciate that we are only one voice in the international community, but we clearly need to be seen to be doing absolutely everything we can to make a difference on this issue. What will it take for the Government to take further action, and to go further on sanctions and settlement trade?
I thank the Secretary of State for her statement. Thames Water is by far the worst water company when it comes to sewage spills, pollution incidents, flooding across overloaded sewer systems, customer complaints, regulatory penalties—the list goes on. The establishment of a robust, proactive regulator is a step in the right direction, but should not a company as bad as Thames Water be taken over by being put into special measures so that it can start again and work in favour of residents rather than shareholders, as an example to others that enough is enough?
Q Dr Benneyworth, you mentioned protected disclosures, and you said that individuals or organisations may have a fear of reprisals. Would you like to say anything more on that? What would you like to see from the CQC or in the Bill? Dr Benneyworth: Yes, absolutely—we have seen that in so many of our investigations. It can often be exacerbated by different parts of the system working together. To give you an example, we looked at mental health in-patient settings. There is national guidance that says that people should not use risk assessment tools around self-harm, but when we looked we found that, on the ground, everyone was using these tools. We asked why that was, and we were given two reasons. One was that the IT systems were set up such that you could not move past the front screen without ticking one of the risk assessment boxes, and the other reason was that people were fearful about being in front of a coroner and asked about risk assessment tools, so we took action on both those fronts. Another thing that we see is about speaking up. There are definite inequalities at play when people are speaking up. We have seen significant racial discrimination. We wrote a report about temporary workers. We find that people working as locums or agency staff often feel a lot less able to speak up if there are patient concerns. If you are black or from other global majority groups, to be able to speak up is even harder. On the back of that, we made a recommendation to the National Guardian’s Office, and it has done a lot of work with temporary workers, looking at how we can improve their ability to speak up. We still have a huge way to go on culture generally, but particularly on discrimination and the inequalities that we see in every one of our investigations.
Q Sally, you have said a bit on this already, but could you say a bit more about how the single patient record could change and improve day-to-day experiences of the health and social care system, and the safeguards that you might be concerned about? Sally Burlington: As I understand it, the safeguards around data sharing remain in place under the Bill—they do not change. The part of the single patient record that is really attractive to our world is that people will not have to repeat themselves to every professional they meet; they will not have to tell their story again and again or be retraumatised by explaining the detail of what they have been through. The potential advantages are there, but there are obviously concerns about data protection and how data is used. It is incumbent on us all to take those seriously, think them through and make sure that safeguards are appropriately implemented locally and in all the institutions that have access. That is probably a matter less for the Bill and more for the implementation and supporting regulations, but we and other partners will be keen to be a part of that process to make sure that the safeguards are appropriate.
I am the chair of the all-party parliamentary group on Kashmir. The Foreign Secretary will know that I have written to her with the support of more than 60 parliamentarians to raise concerns around the serious escalation in tensions in Azad Kashmir, including reports of bloodshed, arbitrary arrests and food blockages. Will she reassure this House that she will use all diplomatic levers open to her to push for peace and justice in Kashmir? That includes the lifting of the lockdown, the restoration of all communications and the immediate resumption of peaceful table talks, at the heart of which must remain respect for Kashmiri human rights.
10. What diplomatic steps her Department is taking to help ensure freedom of navigation through the strait of Hormuz.
They say the devil is in the detail. While we await the full details of the US-Iran agreement, does the Secretary of State agree that, had we followed the calls from Opposition Members to rush into war, it would only have prolonged the conflict and caused more financial misery to our constituents? Despite the noise and bluster, is it not the case that the only boats Opposition Members have stopped, through their cheerleading of the US aggression, are those left anchored between Iran and the Gulf states carrying oil bound for Britain?
Thames Water is clearly failing its customers and the environment. I thank the Government for their action this week, which makes it very clear to Thames Water that it will not be allowed off the hook for fines, it will not be allowed off the hook for performance targets, and it must not be allowed to mark its own homework. I want to probe the Secretary of State on a specific aspect of its failure. We on the Environment, Food and Rural Affairs Committee asked Thames Water how much it had spent on the legal proceedings to try to avoid a special administration regime. The company replied: “we estimate that our legal fees for work done in connection with our liquidity extension transaction, as implemented through the interim restructuring plan at the High Court and Court of Appeal, was approximately £67.6 million”. That was last June. I will be writing to Thames Water to ask for an update on those costs. Given that shocking amount being wasted on legal fees—almost 3% of what customers are paying in bills—does the Secretary of State agree that Thames Water must spend its money on fixing broken pipes, not bonuses and not bumper legal payouts?
My constituents have been catastrophically failed by Thames Water over many years by major floods that have closed local businesses, constant leaks and bursts, traffic disruption, loss of supply and terrible support for vulnerable customers. This is the consequence of shocking negligence by asset-stripping investors, and there is no evidence that Thames Water can recover itself or that it will ever have a credible plan to deliver. I welcome the Secretary of State’s statement and ask her for further detail on the timescale for resolving the situation. When does she expect Ofwat to reach a decision on the offer from investors? How will she ensure that, following such a decision, action is taken swiftly to bring this scandal to an end and to bring Thames Water back into special administration, so that it can be run for the public good and for the good of the environment?
I refer Members to my registered interest as parliamentary chair of the Campaign for Secure Technology, which I thank for its work in preparing my two amendments as well as my speech. I echo the comments of my hon. Friends the Members for Leeds Central and Headingley (Alex Sobel) and for Newcastle upon Tyne Central and West (Dame Chi Onwurah) about the scale of the threat that we face from cyber-attack. We must ensure that we are having that national conversation about the nature of the threats we face, and who those threats come from. In many ways, this country is already in conflict with Russia, and in more than what we could call competition with China—something that the public are not fully aware of. We must do more to ensure that they are fully aware of that threat, and that they hold our feet, and those of the Government, to the fire, and ensure that we are taking the kinds of measures in this Bill, and beyond, that we need to protect our economy, our military and our democracy more widely. I will limit my remarks to amendments 4 and 5, which I tabled. It is always difficult to speak at this point in a debate, because people with far more experience and knowledge than me have said a lot of the things that I was planning to say, and have done so with far more eloquence and knowledge than I have. Amendments 4 and 5 seek to deal with part of our digital infrastructure that is almost entirely invisible to the public and rarely discussed in Parliament—other than this afternoon—yet is essential to our national security: cellular internet-of-things modules. As my hon. Friend the Member for Warwick and Leamington (Matt Western) described, cellular IOT modules are small electronic components, about the size of a credit card, and they allow a device to connect to the internet over a mobile network. They sit inside everything from smart meters, CCTV cameras and traffic lights to industrial sensors, medical devices and parts of our energy grid. They are the connective tissue of our modern digital economy, and we all rely on them every day. Despite their importance, however, very little is known publicly about what they do and the potential harm that they could cause. Today, more than 70% of all cellular IOT modules used globally are manufactured in China, and that dominance creates strategic vulnerabilities that the Bill must address. Amendments 4 and 5 would ensure that the Bill covers the risks created by embedded communications components manufactured outside the UK. Amendment 4 would ensure that the Secretary of State can treat the provenance of those components as a cyber-security risk, and amendment 5 would allow Ministers to require operators of critical systems to identify and mitigate those risks. In short, the amendments would give the Government clear authority to act where foreign-made modules create known vulnerabilities. Why is that necessary? Because the modules present three major security threats. The first is dependency. When one country controls the overwhelming supply of a critical technology, that is by its nature a structural risk. If supply is disrupted, whether for geopolitical leverage or commercial pressure, our energy systems, transport networks and emergency services could be left without essential replacement parts. We have already seen that threat with Huawei and our 5G network—a mistake we must not repeat. The second reason is disruption—as colleagues have said, that is increasingly referred to as the “kill switch”. Internet-of-things cellular modules contain firmware that can be updated remotely. If a manufacturer is subject to state influence—and in China we know that they are—it could insert a kill switch or back door that allows it to disable devices at scale and at will. It could push out malicious updates, insert malware or remotely disable devices. That could mean vehicles being turned off, cranes and industrial machinery being halted mid-operation, or financial terminals suddenly going offline. We could even see disruption to areas such as NHS refrigeration, affecting drugs and blood supply. The concern with that type of module is that it might not happen overnight or be something we immediately see. It could be hidden for a number of weeks or months in different technologies and across different parts of our economy, and it would be incredibly difficult—nigh on impossible—to prove exactly what had happened and who had done it, and to tie it to any one state actor with certainty. It is certainly not something that could be done quickly, allowing for a full response. As my hon. Friend the Member for Warwick and Leamington said earlier, there are a number of examples of that from around the world. Perhaps the best known was when Russia invaded Ukraine in 2022 and tried to steal more than two dozen John Deere tractors and ship them to Chechnya. The US company intervened to switch them off. It remotely locked the thieves out of the equipment, rendering the tractors useless. That is the kind of action we could see China take in the event of a future crisis. Closer to home, my hon. Friend the Member for Warwick and Leamington mentioned that Norway tested two of its Chinese-designed electric buses, one manufactured in the Netherlands and one built in China, to discover exactly the same kill switch technology.
That proves why we need more awareness of the threat that we face. It is not necessarily a case of banning certain components or technologies, but we must be more aware and ensure that the Government have the powers they need to respond where possible.
As ever, my hon. Friend is correct. How many of us have had some bit of technology break because the firmware is no longer allowed to be updated, meaning that something no longer works, it is no longer supported and it breaks down immediately? To add to that, by its nature, something that is not regularly updated becomes more vulnerable to attack by hackers. They may not be state sponsored, but they may take advantage of a weaker part of a technology. That was pointed out to me on a recent visit to Taiwan. Its semiconductor industry is incredibly strong, but it builds the more high-tech elements of semiconductors. I was told that it would not bother to commit to manufacturing other types of technology because they were too cheap and simple to make and could be mass produced. On that note, I refer to my entry in the Register of Members’ Financial Interests about the trip to Taiwan. I did not intend to raise it during my speech, but there was an opportunity to do so. The third element of risk is data extraction, as was mentioned by the right hon. Member for Chingford and Woodford Green (Sir Iain Duncan Smith). Under the Chinese national intelligence law, companies and organisations are legally required to assist state intelligence agencies and to hand over data upon request, creating a systemic risk in the UK that any data accessible through a cellular internet-of-things module could ultimately be accessible to the Chinese state. Modern vehicles, especially electric and autonomous vehicles, are effectively computers on wheels, continuously collecting data on drivers, surroundings and infrastructure. The US Select Committee on China recently warned that Chinese EVs are “rolling data collection devices” and argued that restricting Chinese-made components is a national security imperative. The US Department of Commerce has now moved to limit the deployment of software and communications equipment sourced from adversary Governments in connected vehicles. Those who are worried about China’s reaction to such measures should be aware that it has already taken precisely these steps against the west. Tesla cars have been banned not just from entering Chinese defence, bases but from various Government agencies and authorities. In the meeting mentioned by my hon. Friend the Member for Newcastle upon Tyne Central and West (Dame Chi Onwurah), I was concerned that there was a suggestion by one of the officials that there was no need to concern ourselves about the threat of Chinese internet-of-things modules because the threat was merely “theoretical”. As I and others have shown today, these examples are not just theoretical. Frankly, most threats are theoretical until they are not theoretical. This is happening now across critical sectors and national infrastructure. Other countries, such as the US, Australia and those in the EU, are all moving to toughen up their legislation specifically on cellular internet-of-things modules, and I believe that the UK must take action as well. My amendments would ensure that the Bill explicitly covers these risks and gives Ministers the clarity and authority to act when necessary. If this Bill is to truly strengthen the UK’s cyber-resilience, it must not leave one of the most serious threats to our modern and increasingly digital world outside its scope. I ask the Government to work with me to address the threat of cellular IOT modules.
Will the Minister give way on that point?
I would be more than happy to work with the Government on something that will provide specific protections against cellular internet-of-things modules. What assessment has he made of the specific threat of internet-of-things modules, and what protections are there against that in the legislation?
The Minister will be aware that the sanctioned oil and gas that is sold by Russia to Turkey and China is often used by companies in those countries to manufacture products, including ceramics. Those products are then dumped into the UK, distorting our domestic manufacturing base. That is a secondary impact of the profits coming from that sanctioned material. What evidence is the Department sharing with the Department for Business and Trade so that it can put in place the trade remedies necessary to protect our domestic manufacturing from the impacts of this illegal trading?
I rise to present this petition on a national strategy for motor neurone disease. I do so on behalf of my constituent Mark Sommerville, who was diagnosed with MND in 2023 and who, along with his foundation, has been doing tremendous work to identify new treatments and a cure. Following is the full text of the petition: [The petition of residents of the constituency of Coatbridge and Bellshill, Declares that motor neurone disease is a devastating, fast acting, terminal illness that currently has no cure; and further declares that the UK Government must act to create a national strategy for MND that: is led by clinical and research experts, in partnership with patients and their families, and patient organisations; introduces a national taskforce to drives forward delivery of key objectives; supports MND research with enhanced access to participation in clinical trials; accelerates novel drug discovery, drug repurposing, and access to innovative treatments; improves diagnostic waiting times and specialist multidisciplinary care; ensures equitable support, equipment, and palliative services across the UK; co-ordinates health, social care, and research through a single national plan. The petitioners therefore request that the House of Commons urge the Government to work in partnership with the devolved administrations to deliver a national strategy for motor neurone disease with emphasis on finding effective treatments and a cure, supporting research, enhancing access to clinical trials, and improving co-ordination of social care. And the petitioners remain, etc.] [P003208]
I am grateful to my hon. Friend for celebrating such a great Labour achievement, led by a great Labour woman, Baroness Jennie Lee. Will he join me in congratulating the Open University and underlining its importance for people like me? I was looking after four children and was able to do a master’s at the Open University, spread out over three years, with some cutting-edge modules that I still rely on now. The Open University opens up education for people from all backgrounds, offering home-based and flexible learning, including for those with family responsibilities.
I echo the tributes to Jo Cox, whom I worked with when she was at Oxfam. We miss her greatly. My constituents in Putney, Roehampton, Southfields and Wandsworth Town have been let down by Thames Water for years. The Tories lost a grip of the situation and cut back the Environment Agency. In 2025, Thames Water dumped sewage in the Thames for over 107,000 hours, but bills are rising and I get constant emails from constituents because there is nothing to show for it. They are paying the price, so I welcome the Secretary of State’s standing up for customers and the environment. What would she say to my constituents to assure them that they will not have to pay any more for this investment fund masquerading as a public service?
Before I begin, let me say that this is a solemn day, as we remember our dear friend and colleague Jo Cox—I got to know her when we were living in Brussels in our 20s. I pay tribute to her formidable sister and their family for all their vital work to honour her memory. I will make a statement regarding the position of Thames Water and the proposed recapitalisation package under consideration. This Government were elected with a clear mandate to clean up our rivers, lakes and seas, having inherited record levels of pollution incidents from water companies. Thames Water has underperformed for 15 years. It has regularly missed performance targets, it has unacceptable levels of serious pollution incidents, and the company is heavily indebted. This situation, which delivers poor outcomes for consumers and the environment, cannot continue. To fix this, over the course of the past two years, the company has been undertaking a recapitalisation process to seek vital long-term funding. The Government have been clear throughout that any investor will need to have a credible and robust turnaround plan, the implementation of which must be monitored by regulators and must restore the company’s financial resilience and operational performance. Ofwat, with the support of Government, have been in discussions with the London and Valley Water consortium—a group of Thames Water’s creditors—regarding the terms of a proposal. On 6 March, the consortium presented its proposal for Thames Water to both Ofwat and the Government. Ofwat has been continuing its discussions with the consortium since then, and I wanted to update the House on the next stage of the process. Ofwat is currently evaluating the consortium’s proposal and, as the independent regulator, is responsible for deciding whether to accept it. If Ofwat decides to accept the proposal, this would be subject to a public consultation and a court-sanctioned restructuring process. A recapitalisation process of this size is complex and will take time. As the Environment Secretary, I have several duties, set out in section 2 of the Water Industry Act 1991. These include protecting consumers, securing the proper delivery of water and sewerage services, and ensuring that companies can finance those services and that statutory obligations are properly carried out. Today, I can confirm that I have sent a letter to Iain Coucher, Ofwat’s chair, outlining my early views on the proposal linked to my section 2 duties. These should not be taken as, nor do they constitute, a direction from Government to Ofwat. I do not believe that the current proposal goes far enough to protect customers and the environment. I have three particular concerns about the proposal: the unfair cost to customers, delays to vital infrastructure investments, and delays to environmental improvements. The 16 million Thames Water customers are front and centre of my consideration, and I am primarily worried about the impact on them. There is an expectation in the proposal that customers will fund—and therefore bear an undue cost for—investment in the company. In addition, I am not convinced about the proposal’s request to reduce performance standards, nor about the significant delay to vital infrastructure investments. This would mean delays to environmental improvements, particularly those related to waste-water treatments linked to statutory requirements, as well as to projects that are important for drinking water safety and supply. I am therefore concerned that the long-term resilience of the water and waste-water systems may not be adequately protected. The Government will always act in the national interest, and my priority as Environment Secretary is protecting customers and the environment. We will stand ready for all eventualities. I conclude by emphasising this Government’s commitment to turning around the water sector. In under two years, we have taken swift, decisive action. We have introduced the Water (Special Measures) Act 2025 to raise standards, enforce accountability, and make pollution cover-ups a criminal offence. We have banned more than £4 million in bonuses for polluting water bosses; we have unlocked £104 billion of private investment to rebuild vital infrastructure; and we have commissioned Sir Jon Cunliffe to lead the most comprehensive independent review of the water sector since privatisation. Together, those steps have paved the way for the landmark clean water Bill announced in the King’s Speech. The Bill fulfils the commitments we set out in the water White Paper earlier this year and will deliver the fundamental reforms that are so desperately needed. This once-in-a-generation Bill will create a single powerful water regulator, moving away from a system where water companies mark their own homework by putting in place stronger, active supervision. This will strengthen water companies’ financial resilience and the long-term stability of the sector, with modernised economic regulation and new powers to drive turnaround where companies perform poorly. Additionally, the reforms will strengthen the consumer advocate, providing a more independent, authoritative voice that can challenge the system, drive improvements in outcomes and ensure that customers’ interests are put first. We will also improve water quality by cutting pollution at its source. Finally, we will avoid the situation we are discussing today happening again: our reforms will give the new regulator the powers to ensure water companies do not accumulate unmanageable levels of debt. More broadly, they will secure the long-term stability of the sector and ensure that companies are financially resilient. Put simply, our reforms will deliver better outcomes for customers and the environment. I commend this statement to the House.
I am always happy to receive brownie points, Mr Speaker, so thank you for what you said. The shadow Secretary of State rightly says that untreated sewage has poured into our waterways, and it did, in the long years that her party was in government. They cut the Environment Agency’s enforcement budget and moved to an approach where water companies marked their own homework—the so-called self-monitoring approach. She has some brass neck in lecturing us when we saw a series of failures under her Government. We are here today, and we as a Government inherited record levels of pollution in our waterways, because of the failure by the Government of the right hon. Lady to see what was happening before their eyes. It was a failure of regulation, a failure of the regulators and a failure of the previous Government. I am proud of what we have achieved in the two short years that we have been in power. I am proud of the Water (Special Measures) Act 2025. When did the Conservatives ever cap polluting water bosses’ bonuses? Never. The right hon. Lady lectures me about amendments to our Act. Our Act did more in less than a year than her party did in 14 years to ensure a fairer deal for customers and a better deal for the environment. The right hon. Lady asks about nationalisation. I gently say that a special administration regime is not the same as nationalisation. [Interruption.] I am just clarifying for the House; I do not wish to have an exchange with her across the ballot box—sorry, the Dispatch Box—if I can possibly help it. The ballot box might be at some other point. There is a difference between nationalisation and a special administration regime. With nationalisation, the Government would be taking ownership of the company. With a special administration regime, the Government would finance a special administrator appointed by the courts to run the company. The right hon. Lady talks about public trust in our water sector being at record lows. All I can say is that we are clearing up her party’s mess. [Interruption.] It was under her Government that Thames Water was plunged into unmanageable levels of debt.
I am not surprised that there are not many Opposition Back Benchers here, given the Conservatives’ terrible record on the water industry. In our clean water Bill, which we will introduce later in the Session, we will take forward a desperately needed, once-in-a-generation reform of the water sector to introduce a powerful single regulator that holds water companies to account.
As I set out in my letter to the regulator, Ofwat, I am concerned that the proposal will mean delays to environmental improvements and to improvements to water infrastructure, with, as my hon. Friend rightly says, unfair cost being laid at the door of Thames Water customers. He asks whether it is a viable business and about next steps. This is a stage in the process where I have given my early views on this proposal. It is now for Ofwat to decide what to do next, and we wait to see what happens.
I thank the hon. Gentleman, I think, for his support for my statement today, although it was slightly half-hearted. He is right to say that there have been serious pollution incidents in different water companies, but especially in the Thames, and that is of grave concern to the public and to Thames Water’s customers in particular. I point out to him that there are two types of special administration regime. An insolvency SAR is an insolvency process and is for the company directors to determine. A performance SAR would be triggered if a company was in serious breach of its statutory duties or if the company breaches an enforcement order in a way that is so serious that it is inappropriate for the company to retain its licence. The Government stand ready for all eventualities, including a SAR.
I think there were a number of questions there. As I have said, there is obviously a difference between a special administration regime and nationalisation. My hon. Friend refers to regulatory capital value, and he is right to suggest that the price of any company is a complicated matter, but in the event of a special administration regime, the state would seek to recoup the investment it had made upon SAR exit. Nationalisation would be a different matter.
I think it is right that both the regulator and the Government hold Thames Water to account, and I find the hon. Gentleman’s question slightly bizarre. I can reassure his constituents, and other customers of Thames Water, that the Government will always ensure continuity of service, but I make no apology for ensuring that customers are at the front and centre of my consideration of this proposal.
My hon. Friend is right to say that Thames Water has a terrible record going back—as I said in my statement—at least 15 years. He is also right to say that sewage spills in the Thames Water area are completely unacceptable. As I have said, the Government stand ready for all eventualities, including a special administration regime.
Quite simply, I do not want customers to pick up the bill for the repeated failures of Thames Water, but I hear the hon. Gentleman’s concerns about uncertainty, and I would like to see this situation resolved.
My right hon. Friend is absolutely right to emphasise the appalling record of Thames Water, and the impact that it is having not just on her constituents but on businesses in her constituency. As I have said, there are two different options for a special administration regime, and we remain open to all eventualities.
We appointed FTI Consulting because, in the event of a special administration regime, it is right to have prepared for that eventuality and to have that contingency arrangement in place, but I am afraid that the figure for which the hon. Gentleman has asked is not at my disposal.
I certainly want to turn the page on the failures of this company that have affected my hon. Friend’s constituents and those of other Members. Thanks to the Water (Special Measures) Act 2025, for which my hon. Friend voted, polluting water companies do not now receive bonuses. However, he is right to suggest that we need to resolve this situation and ensure that the improvements he has mentioned take place, and I have expressed my early concerns about this proposal because I do not want to see significant delays in such improvements.
The company remains solvent, but if it were to become insolvent it would be for the directors to apply to the court for an insolvency special administration regime, and then those questions would be on the table.
I am very sorry to hear about the circumstances in my hon. Friend’s constituency, and I will happily raise them with the regulator. We need to get that fixed as soon as possible.
I entirely understand why the hon. Lady and her constituents are fed up with the company’s poor performance, and I have written to Ofwat expressing my concerns. I do not want her constituents to pick up the bill for that poor performance.
As I said in my statement, customers are at the front and centre of my consideration of this serious issue. The Environment Agency will continue to investigate any pollution incident and any breach of statutory obligations of any water company, including Thames Water, and will continue to take enforcement action against those companies, including the imposition of fines.
I thank my constituency neighbour for his question. Like him, I have had complaints about Thames Water in my constituency. With regard to his broader question, I reassure him that when we bring the clean water Bill to the House, there will be provisions for more intense regional planning, which involves water companies, local authorities and other stakeholders, so that we can avoid the sort of situation that he talks about.
My hon. Friend is right to raise the impact of this issue on local businesses as well as residents in her constituency. I spoke to the chair of Ofwat yesterday evening, as well as sending the letter, and I know that he and the board of Ofwat are considering the proposal in great detail. I suspect that we will hear from them soon.
May I welcome the hon. Gentleman to the party? It was a long time coming. I do not remember any mention of the sewage crisis in the Reform manifesto at the last election.
We have seen really poor performance over a number of years, and I absolutely appreciate my hon. Friend’s impatience on behalf of his constituents—he is right to express that. One of the problems that we have had with the regulatory regime is that the current economic regulator did not step in and stop Thames Water going into unmanageable levels of debt. As I said in my statement, our water White Paper and the clean water Bill set out that the new regulator will have new powers and responsibilities to ensure that companies do not get into that situation in the first place.
I thank my constituency neighbour for her question. She is right to talk about the problems in her constituency, which I know very well. I sent my letter yesterday evening precisely because of the issue that she mentions. I do not want to see severe delays to the capital investment that is necessary to improve the situation, as she has suggested, and I do not want customers to pick up the bill for it.