Universal Credit, Personal Independence Payment, Jobseeker’s Allowance and Employment and Support Allowance (Decisions and Appeals) (Amendment) Regulations 2026 (SI, 2026, No.457)
There certainly has been data along those lines; I think it was data along those lines that made the previous Government think that they need not start face-to-face assessments again. I agree with the hon. Gentleman: to build confidence in the system, not least on the part of the people being assessed—I was speaking to somebody yesterday who said, “I wish that I’d had a face-to-face assessment”—and to make sure that the correct decisions are being made, we do need face-to-face assessments. By the time of the general election, only about 7% of work capability assessments and PIP assessments were being carried out face to face. We want to do a great deal better than that. It was not just that the resources for face-to-face assessments were not provided in the assessment contracts, although that was certainly part of the issue; the other factor was that the previous Government walked away from large amounts of the assessment estate so there were no longer enough places where face-to-face assessments could be carried out. That is a pretty fundamental problem. The hon. Member for South West Devon spoke about la-la land, but frankly, that is where the Government who she supported left us. We are therefore mounting a major rebuilding task to regain the capacity for face-to-face assessments that the last Government threw away, because our view is that these assessments should be done properly. We have started to rebuild the capacity that the previous Government threw away. We have increased the proportion of work capability assessments and PIP assessments carried out face to face, and we are on our way to achieving our target that at least 30% of both will be face to face. To achieve that, we need additional assessment resource; this measure is a key step in enabling us to obtain that.