Business of the House
Earlier this month, I was delighted to at last receive a response from the Department for Work and Pensions to a letter I wrote on 25 November last year, raising a constituent’s case. That is more than a five-month delay; the original acknowledgment said that it aimed to respond within 15 days. Such a delay is unacceptable, and this is by no means an isolated case; I have had multi-month delays in several other cases. What are the Government doing to improve departmental complaint processing times, so that constituents and MPs get a response within a reasonable timeframe?