Railways Bill (Tenth sitting)
The clause sets out the circumstances in which the passengers’ council must—that is “must”, not “may”—investigate matters relating to railway passenger services or station services. I could provide a long description of the clause, but I will leave that to the Minister, who I know will want to explain it to the Committee. Essentially, the Bill largely lifts the current framework into the GBR model, so I can see why no amendment would be needed, although Ministers should clarify how the national and London watchdogs will co-ordinate on cross-boundary issues. I will be grateful for an explanation of how the Minister will undertake the balancing act between GBR and the London Transport Users Committee. There is, however, a big issue with the current wording of the clause. It requires the council actively to “investigate any matter relating to the provision of railway passenger services” put to it by members of the public, as well as others. That sounds great, but from a practical perspective, there are 1.75 billion passenger journeys each year. The potential issues with the service that passengers receive will run into the tens of thousands every year, yet the drafting of the clause will impose a legal duty on the passengers’ council to investigate every single one of them, unless they are “frivolous or vexatious”. “Frivolous” and “vexatious” are legal terms. To demonstrate that something is vexatious is a very high bar for the passengers’ council: it would typically have to provide evidence of multiple previous complaints on a similar subject that came to nothing. That is what “vexatious” means, and “frivolous” is not far off it. The Minister, perhaps unwittingly, is creating an enormous a legal duty and a vast workstream for the host organisation that is becoming the passengers’ council, which has fewer than 30 members of staff.