Topical Questions
My hon. Friend raises a good point that has not been mentioned yet, which is the power of drones in this space. Using more technology to ensure that we can go after the people who are using those illegal bikes is a good idea.
Showing every spoken contribution, including 11,997 under 12 words. Hide short remarks
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Topical Questions
I thank my hon. Friend for the numerous conversations we continue to have about this issue, which are important. We have confirmed the extra <span id="22" class="column-number" data-column-number="22"></span>funding, and we are looking at the funding for next year as part of an exceptional request made by Cleveland. We have sent the request to the Chartered Institute of Public Finance and Accountancy, which will go through the figures to ensure that we have a robust response for the next year. We will then prioritise the funding formula, which my hon. Friend is right to say is no longer fit for purpose.
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Topical Questions
I thank my hon. Friend for the many conversations we have had about this issue; he certainly has a strong view, and we completely agree that there is a problem. Police officers deserve to have high-quality representation, and I hope to update him soon.
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Topical Questions
We have committed to introducing consultation, which we will do. Most deaths from legal guns are from shotguns, so we are always in the market to consider what more we can do. As the hon. Gentleman knows, we have had lots of conversations and lots of debate about the value that gun use can bring to our sporting industry, our farmers and others, so we will get the balance right.
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Topical Questions
I agree with my hon. Friend; those residents should, of course, vote for Caroline Reid. We are putting more police into our neighbourhoods, and my hon. Friend’s area has received increased funding for the police. We understand the priorities of the British people, which include tackling the epidemic of everyday crime in our communities.
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Topical Questions
I thank my hon. Friend for the work he has done to support his community in Peacehaven. We need to make sure that the right policing is in place. Our £40 million fund for mosques is there to protect those buildings, but we also need to bring back cohesion to our communities, and our social cohesion plan “Protecting What Matters” is designed to do that.
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Topical Questions
We are increasing funding to police and introducing more neighbourhood policing. We are also reforming a lot of the structures within policing to ensure that we have good quality leadership. Lord Blunkett and Lord Herbert did a big piece of work for us looking at how we ensure that we have good leadership across all our forces. We will be looking at their recommendations and bringing them forward.
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Topical Questions
I was pleased to visit my hon. Friend’s constituency last week, where I saw for myself the struggles that those rough sleepers are having. We are trying to go through the piece of work to update the creaking infrastructure that was left to us by the last Government. I have certainly taken that issue away.
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Topical Questions
We are increasing funding and putting more neighbourhood police into our communities. I have seen some really good examples of town centres where retail crime has plummeted because the police and retail are working together to target persistent offenders. We are also looking at introducing a new pilot on persistent offending. I would be happy to talk to her more about that.
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Topical Questions
I absolutely agree with my hon. Friend. We have introduced an offence of assaulting a retail worker, which was deliberately and intentionally narrow. There are other crimes that these people can be charged for, but he is absolutely right to call it out, and we all should.
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Prostate Cancer Screening
It is a pleasure to serve under your chairship, Dr Murrison. In 2017, my constituent Tony Collier was training for an ultramarathon. Tony was 60, fit and otherwise well. He was the kind of man who rarely sat still long enough to think about his own health. He thought he had a groin injury from his training. He went to the doctor and was diagnosed with advanced prostate cancer. He was told that his cancer had been developing for around 10 years. In that moment, Tony’s life changed forever. Tony did not ignore symptoms; there were not any until it was too late. I met Tony through his dedicated campaigning for earlier diagnosis. Along with another of my constituents, Paul, he set up the Warrington Area Prostate Cancer Alliance to support other men from Warrington living with prostate cancer. Tony is working with national cancer organisations to make the case for change so that more men like him and those at high risk can get this lifesaving test. Tony believes that if he had had regular PSA tests from the age of 50, there is a good chance he would have been diagnosed earlier, when his cancer was still curable. Tony does not campaign for sympathy; he campaigns so that other men do not have to rely on chance to find out that they have cancer. I hope the Minister listens to Tony’s story and acts on the recommendations from Prostate Cancer Research, including by publishing a timetable for reviewing screening evidence by January 2027 and providing six-monthly updates on the model and clear decision points for black men, tied to stage one of Transform; by funding new research into who currently receives PSA tests, why and with what outcomes; by allowing independent experts to scrutinise the UK National Screening Committee’s model on terms equivalent to NICE; by publishing a protocol for confidential and emerging evidence applied consistently to every test and trial; and by confirming that a man aged 50 or over or at higher risk who has discussed the pros and cons with his GP remains entitled to a PSA test now that the PCRMP has been withdrawn.
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Performance of Royal Mail
I thank my hon. Friends the Members for Lichfield (Dave Robertson) and for Redditch (Chris Bloore) for securing this important debate.<span id="98" class="column-number" data-column-number="98"></span> Last year, Royal Mail, which is now owned by a Czech billionaire, was fined £21 million for failing to meet its delivery targets. In the same financial year, its chief executive received a £7 million bonus. That is a third of the cost of a fine paid while the service was failing the people who depend on it. The consequences are felt by my constituents. One resident in Hockley missed multiple hospital appointments because his letters were not delivered, and a resident in Shenstone village missed an insurance claim deadline because essential documents never arrived. Those are not minor inconveniences; they are barriers to healthcare, financial security and everyday life. Rural communities are particularly badly affected, with some of my villages lucky enough to receive post twice a month, yet Royal Mail dismisses complaints, claiming that there are no problems in the relevant area. That is a stock response I receive that bears no relation to reality. Royal Mail divides areas into 118 overarching postcode areas, which mix dense urban centres with vast rural areas, meaning that the high delivery rates in town centres can hide issues and completely change the way in which we view the figures. We cannot allow Royal Mail to hide behind statistics that fail to reflect the lived experiences of residents.
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Performance of Royal Mail
My hon. Friend is absolutely right. We can infer that there is definitely a baked-in position here, and that is a big problem, as we will hear from many Members. I hope that the importance of Ofcom being able to regulate better will be a crucial part of what we hear from the Minister. As a member of the Business, Innovation, Science and Trade Committee, I took part in our inquiry into Royal Mail’s performance. We exposed a frustrating cycle of pass the parcel: the Government say that they will strengthen Ofcom’s powers if asked, and Ofcom says that changes are for the Government to make. Meanwhile, Ofcom has admitted that fines against a loss-making company are entirely ineffective in improving services, yet its proposed response to continued failures is more fines. Those statements seem rather at odds with each other. Our Committee has recommended that if Royal Mail fails to improve within six months, the Secretary of State should consult on changing Ofcom’s powers and duties. Five months on, meaningful improvement is yet to materialise.
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Performance of Royal Mail
It is absolutely crucial that we explore all the potential solutions. Members have floated a number of potential solutions, and we need to know that whatever solution is found will deliver the best service for constituents. We have, for the first time in decades, a Government who have shown willing to stand up to the irresponsible chief executives who put individual profit over the people they serve—one example is taking action on water companies. Will the Minister commit to consulting on the regulatory changes needed to strengthen accountability at Royal Mail without waiting for Ofcom to request them? Will she ensure that Royal Mail meets directly with MPs to answer for its failures? My constituents cannot afford another year, month or week of missed appointments, lost opportunities and letters from loved ones that never arrive. Our postal workers work incredibly hard, but they cannot be left to feel that no help is coming. I look forward to the Minister setting out a plan to deliver genuine change and restore this vital service for the communities who depend on it.
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Jobs and Employment: Staffordshire
I thank my hon. Friend for making such an important speech on the incredible things that happen in Staffordshire. It is really important to our young people that the youth hubs that have been announced—one of them is in Tamworth—have a base and a home. That, though, is where Staffordshire county council has really failed in recent years when it could be leading the way. Does my hon. Friend think that Councillor Murray, the leader of Staffordshire county council, is asleep at the wheel and has possibly gone AWOL on this one? Does he agree that we really need to invest in young people?
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Jobs and Employment: Staffordshire
My hon. Friend has a whole bundle of letters. We regularly write to the county council, and I find that responses are sometimes received four to five months later. Is he having the same issue, not just in relation to roadworks, but in relation to young people and their special educational needs and disabilities situations? That is failure from the county council.
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Performance of Royal Mail
My hon. Friend’s leadership on this issue has been magnificent. I thank my hon. Friend the Member for Redditch (Chris Bloore) for calling this debate, which I am grateful to contribute to, albeit briefly. To hear my hon. Friend the Member for Lichfield (Dave Robertson) talk about, “It’ll be okay for Christmas,” and to hear my hon. Friend the Member for Redditch talk about the low morale of workers within Royal Mail, does he agree that part of this debate this evening—we started on a good footing with my hon. Friend—is giving thanks to posties for their incredible hard work? That is not only because they work under incredibly hard circumstances, but because they are the heart of our communities, often noticing any differences. When they see a person who normally gets letters not answering the door, they often are the ones who raise the alarm in the local community.
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Violence against Women and Girls
<Question HRSContentId="{58E61A1B-969A-47EA-BD15-BA4746B2AB46}">13. <QuestionText HRSContentId="{9E7DAEFC-2E5C-42CE-B676-F3D5C6D51DA2}">What steps she is taking with Cabinet colleagues to tackle violence against women and girls.</QuestionText> </Question>
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Violence against Women and Girls
I pay tribute to Chester Women’s Aid, which continues to campaign hard for victims and survivors of domestic abuse in my constituency. Can the Minister update the House on the roll-out of the <span id="16" class="column-number" data-column-number="16"></span>new domestic abuse protection orders, which enable support services to apply for a protective order on behalf of a survivor?
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Performance of Royal Mail
The hon. Gentleman talks eloquently about the effect of the poor service on our working and personal lives, but there is also an effect on our democracy. As next May’s local elections draw closer, voters will be watching their letterboxes for the arrival of their postal votes. In May 2025, some 2.4 million people—nearly one in five voters—registered for a postal vote, so I am seriously concerned about the impact of the service on the delivery of our democracy.
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Civil Service Pensions
I wish to provide the House with an update on the administration of the civil service pension scheme. I must declare my own interest as I hold a civil service pension with His Majesty’s Prison and Probation Service. As we know, the previous Government awarded the contract to Capita in 2023. Earlier this year, in response to significant performance issues, the Government intervened to increase scrutiny and oversight of the scheme’s administration. Capita committed to recovery milestones for April and for June, both of which it failed to meet. In June, we exercised our contractual rights and mandated Capita to produce a rectification plan and—at Capita’s expense—appoint a remedial adviser to assess the plan. The Government also appointed an independent auditor to assess the effectiveness of Capita’s operational arrangements up to July. Capita committed to the House to deliver recovery milestones in September, which it states it has achieved. However, I want to be clear that that does not reflect members’ lived experience or my own correspondence. Those were self-imposed, self-determined and self-assured targets. Many hon. Members, unions and scheme members have written to me asking why, if Capita has met those targets, they still do not have their quote, their pension remains unpaid and they are struggling with no income despite years of commitment and public service. Building on the good work in holding Capita to account undertaken by my predecessors, my right hon. Friend the Member for Torfaen (Nick Thomas-Symonds) and my hon. Friend the Member for Southampton Test (Satvir Kaur), I have taken further clear and definitive action to continue that work and ensure that Capita has its feet held to the fire. We have seen some small improvement on priority cases, with Capita now processing more than it receives, and I acknowledge that Capita staff on the ground are working hard in difficult conditions. We are also seeing some slow improvement on technology, with Capita confirming that increased volumes are being managed through automation. It is also rolling out new tools that allow eligible spouses and dependants to view pension payslips and make online inquiries. However, the question remains: why has it taken this scale of Government intervention to force Capita to act? Since taking up this role, I have met the CEO and his senior team twice, and on both occasions expressed in no uncertain terms my outrage at their performance throughout this contract. We were promised “the most AI-enabled Pensions service”. It is fair to say that Capita has comprehensively failed to deliver on that commitment. The progress overall has been abysmal. Complex issues remain unresolved for too long—1,800 cases for more than a year. Although some individuals have more than one case, too many members and family are still left waiting in limbo. The administration issues have also had a knock-on effect on the progress of Capita’s work on the McCloud remedy. I will update the House on that issue next month. The House will be aware that my predecessors rightly directed Capita to appoint a remedial adviser and Cabinet Office to appoint an independent auditor through the <span id="30" class="column-number" data-column-number="30"></span>Government Internal Audit Agency. My officials have this month received the remedial advisory report and the auditor’s interim report, giving independent and objective perspectives. It will not shock this House that the independent adviser’s report clearly shows that Capita’s rectification planning was wholly insufficient, its technology was weak, and its ambition was falling well short of restoring the quality services that members deserve. Poor performance has been evident, but the reports now provide detailed and actionable recommendations, including a new recovery plan for the whole service, with a road map for technology and a focus on data. The remedial advisory report concluded that, in a service whose success firmly relied on automation, Capita did not deliver the promised technology, that it had not been applying the right techniques to understand demand, productivity and capacity, and that it had not put in place effective mechanisms to detect and escalate failure. Well, I have certainly detected a lot of failure, as have many in this House. For the sake of the dedicated people who are waiting for their pensions, we must not allow the service to fail them further. It is clear that Capita cannot do that on its own. A new plan is needed. I agreed with Capita executives that Cabinet Office officials would work with Capita to develop a credible, workable and realistic recovery plan for which Capita alone will be held to account. I can confirm that, for the first time, Cabinet Office officials now have full access to Capita systems and data. I have put in place expert teams to work alongside Capita to agree priorities, improve quality and processes, and ensure that pensions are paid correctly. The new recovery plan is made up of five workstreams. The first three workstreams look at cases of differing levels of complexity, the fourth ensures that significant exercises such as the McCloud remedy are not overlooked, and the fifth, on technology, tackles issues around infrastructure that support delivery. We will require Capita to evidence its focus on fixing complex cases, ensuring that this plan makes the difference that Capita’s original plan could not. Capita has committed that every member with a complex case will be written to in the next month, ensuring that they understand where they are in the system and how they will be supported. Old cases will no longer be allowed to sit on backlogs without progress. Any stuck quote or payment will be actively managed through revised complex case management. Capita’s new plans will be further supported by challenge and advice from a new group of senior experts, drawn from across the civil service and led by the Cabinet Office. These problems were not created by civil servants, but it will be through the expertise, commitment and perseverance of the civil service that operational delivery is supported and we shape the solutions with Capita. Capita must be open and transparent. We will be publishing fortnightly scheme updates on the pension scheme website, with the number of outstanding complex cases broken down by age, the service levels for straightforward cases and the number of other tasks that are outstanding. We will do so until performance has been stabilised. I want to be clear that while we are leaning in with expertise, Capita remains absolutely accountable for service delivery. It will need to deliver its contractual obligations and pay for its failures. We will continue to apply commercial levers to recover costs incurred, including <span id="31" class="column-number" data-column-number="31"></span>holding back nearly £10 million of statements. Throughout this crisis, hon. Members have shown why they and their teams are so valued by their constituents. To support that, we have delivered over 1,300 surgeries for more than 320 MPs. I will provide further updates on the progress of our recovery plan in the coming months. In addition to the immediate ongoing recovery plan, I want to update the House on the longer-term strategy for the scheme. Following our previous commitments to Parliament, my officials have led an extensive programme of engagement with trade unions, practitioners and experts. The evidence from those sessions was clear: restoring operational resilience and member trust must be the approach. I have instructed my officials to evaluate the viability of a range of future delivery options, including insourcing all core business operations. There are a number of different insourcing models in operation across the public sector that we will learn from, and we will consider which is the best approach to take for the civil service pension scheme and all the other schemes that it interacts with. Once those assessments are complete, I will return to the House to provide a further update, but in the here and now, Capita must deliver. This Government inherited a broken, outsourced administration. We cannot replace a complex pension operation overnight, but let me be clear: this Government will hold Capita to account and continue to apply the most stringent commercial levers, and we will not rest until every civil servant receives the pension they are entitled to. I commend this statement to the House.
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Civil Service Pensions
I thank the Opposition spokesperson for his questions. Let me start by saying that I am not making excuses for Capita, and I am not here to defend its triaging of workable or unworkable cases. I made it very clear to the Capita CEO when I met him on two occasions that I do not recognise those categories—it is either done or it is not, frankly. I will not make excuses for that. In relation to the cases of bereaved families, particularly the families of those who have died under the age of 75, the Cabinet Office has identified that a very small number are at the 18-month point. There is huge focus on ensuring that those cases are resolved before the two-year point, and we will continue to do that with any <span id="33" class="column-number" data-column-number="33"></span>cases that might fall into that bracket, so that we do not find ourselves in a position where anyone would end up paying tax as a result of having to wait two years for these pension issues to be resolved. In relation to the casework surgeries, I understand that sometimes the answers people get back are not satisfactory, and that is because Capita’s performance overall is not satisfactory. All the casework surgeries can do is let people know where they are in the system. For a lot of people, that is not good. We are continuing to work to improve the service through the rectification plan. Over time, that should mean that people have a better experience with casework surgeries—as, frankly, the answers should be getting better. I think this rectification plan will be different from previous plans that Capita has set out because this time the Cabinet Office has access to all the data and to the Capita systems. It has taken the advice of the remedial adviser and worked alongside Capita to help produce this rectification plan, meaning that it is of a better quality. We can now hold Capita to account in relation to that plan, using its systems and using the numbers and data in the correct way, and we will not be quoting things like “unworkable cases” or having all sorts of different triaging mechanisms that make no sense to anybody else. On the “go live” issues referenced by the hon. Member for Kingswinford and South Staffordshire (Mike Wood), by November 2025 assessments indicated that Capita had made significant progress since the Public Accounts Committee hearing in July. The only alternative would have been extending the contract with the incumbent, MyCSP, but anyone who had any involvement with MyCSP would have known it was equally abysmal. The comparative risk assessment conducted in October 2025 concluded that an extension would have been commercially and operationally unacceptable, and presented a significantly greater risk than transitioning. Let me gently say that if, in the 14 years prior, the Conservative party had not stripped our public services to the point where we were reliant on companies like Capita all the time, we might have found ourselves in a different position. On the question of other contracts in the future, the hon. Gentleman rightly identified that the Procurement Act 2023 will allow Government Departments to look at previous poor performance. It would not be right for me to comment at this time on whether anyone is subject to, or being looked at in relation to, debarment. Finally, as with any contract of this size, the Cabinet Office always has contingency plans in place should they be required.
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Civil Service Pensions
I will indeed be holding Capita’s feet to the fire every single step of the way on the rectification plan. Now that we have access to the Capita systems, we will be able to track its progress every single day, <span id="34" class="column-number" data-column-number="34"></span>as I know Cabinet Office officials are doing. As I said in the statement, we will be publishing figures every two weeks so that people can see for themselves how Capita is performing. If it is not up to scratch, I will return to the House.
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Civil Service Pensions
I am sorry to hear about the experience of the hon. Lady’s constituent, Diane. It is just one of many, many cases that we have heard about where the outcome is totally unacceptable. The Chief Whip was on the phone to me this morning about her constituent, Lisa, who is also facing similar problems in getting anything out of Capita. The hon. Lady asked what I am doing to make sure that Capita lives up to its promises on the most recent rectification plan. As I said, Cabinet Office officials are now in the Capita systems every single day, which has given us the ability to challenge the organisation in a way that we have not been able to do before. If we do not start to see progress each fortnight, as we publish those results, I will have the Capita CEO back in and I will continue to hold Capita’s feet to the fire. All options remain on the table contractually. It is in Capita’s interest, frankly, to pull its socks up and do a better job. On debarment, I really cannot comment on anyone that may or may not be subject to consideration or investigation under the Procurement Act. However, I think <span id="35" class="column-number" data-column-number="35"></span>that most hon. Members would recognise that Capita has done a pretty poor job. It is not its first rodeo either—I will leave that there. I will take away the hon. Lady’s point about inflation-linking and write to her, and I am happy to meet her to discuss it further.
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Civil Service Pensions
In terms of the timelines, I do not want to set a date here today and end up with there being disappointment. However, now that the figures are going to be released every fortnight, if we do not start to see pretty rapid improvement over the next month, I will come back to this House and explain the next steps that might be taken.
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Civil Service Pensions
I thank the hon. Member for meeting me last week to discuss this really important issue. The relatively small figure of around 10 that I gave to him is in relation to a very specific category of families who are at or beyond the 18-month point. Cabinet Office officials are working to ensure that they are dealt with as quickly as possible, but if it ends up looking like the rectification plan is not going fast enough and more people will fall into scope, I will of course take further action. I have also liaised with His Majesty’s Treasury on this issue.
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Civil Service Pensions
Due to some commercial and legal sensitivities, we will not be able to publish the Grant Thornton report. However, we will make it confidentially available to the Public Accounts Committee and the Public Administration and Constitutional Affairs Committee. I will work with the trade unions on any future plans that we might have for the scheme, and I am happy to work further with the PCS parliamentary group. The Synergy contract did not fall in the remit of the Cabinet Office—it was with the Department for Work and Pensions—but I am sure that my right hon. Friend’s comments have been heard.
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Civil Service Pensions
Of course, the contract and the procurement were done under the last Government. In relation to accountability, the immediate priority for me and the Cabinet Office is getting this crisis resolved and making sure that all constituents get the pensions they should have. There will of course be lessons learned, and I will look into that personally, but the priority at the minute is getting people their pensions.
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Civil Service Pensions
I am sorry to hear of the experience of my hon. Friend’s constituent, which is particularly terrible. I encourage him to write to me about it, so that I can look into it. As for bringing the scheme back in house, we are looking at all the different in-house options at the minute; we have a team doing that. We are working with the trade unions and other experts on it, but I am really clear that Capita needs to clean up this mess; it will not be the UK taxpayer who pays to do it. We will make sure that we recoup any costs of the additional support that we have provided.
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Civil Service Pensions
I am sorry to learn of the terrible experience of the hon. Member’s constituent; there are many more like it. If she would like to write to me about that, I would be happy to look into it. I will continue to hold Capita to account. We have withheld nearly £10 million of contractual payments, and Capita is voluntarily invoicing a 10% reduction in its fee until the service is restored to an appropriate level.
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Civil Service Pensions
I agree with my hon. Friend that Capita’s performance has been absolutely abysmal. There are no excuses for it, and I will make no excuses for it and its terrible performance. I have more confidence in the rectification plan I outlined today, purely because of the involvement that Cabinet Office officials and experts have had in it, and because they now have access to the <span id="38" class="column-number" data-column-number="38"></span>Capita systems and data, which they did not have before. That will allow us to properly hold it to account. On bringing the scheme in house, it is a manifesto commitment that we will have the biggest wave of insourcing in a generation. I am committed to that, as is everyone on the Labour Benches. I will continue to update the House on progress made on this policy.
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Civil Service Pensions
I thank the right hon. Member for meeting me recently and raising her constituency cases. I will ensure that I identify those four cases, follow them up personally, and get back to her as soon as possible. I am sorry to hear that she struggled to get an appointment at the surgeries. I will work with my officials to see if there is any way that we can increase capacity, so that everyone can get the appointment that they need.
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Civil Service Pensions
I thank my right hon. Friend for his question, for all the work he did up to the summer on appointing the remedial advisers, and for all the help he has given me since. I will absolutely make sure that the right preparation work is done on any insourcing options, so that when people in the civil service retire, they can have confidence that the scheme we end up choosing is the right one for them.
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Civil Service Pensions
I do not accept at all that this is not a meaningful plan. I set out in some detail the measures and the resources that the Cabinet Office is putting in to get this whole process back on track, so that it delivers for scheme members. Many former colleagues of mine have been affected. Everybody is working night and day <span id="39" class="column-number" data-column-number="39"></span>to try to rectify the situation. As I said, we are looking at all options for insourcing, but we do not want to do anything that will bring further disruption for scheme members. Everything we do must be member-led and in their interests, but of course we are looking at all the options. Significant work is going into contingency planning and future options for the civil service pension scheme.
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Civil Service Pensions
I am sorry to hear about the experience of my hon. Friend’s constituent. It is absolutely disgraceful that they have been treated that way by Capita. If she could write to me with the details of that case, I am happy to look at it, and to see if there is any further assistance that I can provide.
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Civil Service Pensions
I believe that Cabinet Office officials are now working in lockstep with Capita to ensure that it delivers against the new rectification plan, which was recommended by the remedial adviser. As I have said, we will be able to see on a fortnightly basis how Capita is doing in bringing down the case numbers, and that should give some indication of the service recovery level. If it is not up to scratch—we will know whether that is the case in the coming weeks—I will of course update the House on any further action that we can take to improve the service.
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Civil Service Pensions
I am sorry to hear of the experience of my hon. Friend’s constituent. There are no excuses for that. According to the deadlines that Capita sets itself, the case should have been resolved by now. If my hon. Friend will write to me, I will take it up with the chief operating officer of Capita. I would be happy to have a further conversation with my hon. Friend about what we are considering in respect of compensation, but the Pensions Ombudsman is obviously aware of what is happening with Capita, and a number of people will want compensation for their loss of income and the impact that has had on their life.
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Civil Service Pensions
If the hon. Member writes to me with the details of that case, I will look at it myself and ensure that it is passed to my private office as well. I am sorry to say that this is the experience of many scheme members because of the failure of Capita. It is not acceptable, and we are working day and night to ensure that Capita is held to account and the service is improved.
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Civil Service Pensions
I will continue to challenge Capita about that. I have already done so, particularly in relation to correspondence from Members to which its responses have not been acceptable. If my hon. Friend will write to me about any specific cases, in particular the one that he has mentioned, I will happily put that in front of Capita myself.
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Civil Service Pensions
I set out in my statement how we are taking responsibility, holding Capita to account and ensuring that it fulfils its contractual obligations. For legal and commercial reasons, I cannot discuss other Government contracts in the House right now, or who might be subject to debarment under the new procurement law—I made that clear in response to earlier questions. We are now moving to a member-led approach and dealing with the most complex cases first. We will be able to see that on the fortnightly update to the website, where members will be able to see cases going down. We will mark progress against that by looking at the cases on the website and the updates that Capita sends me, and by seeing the improvements. If those improvements do not start to materialise in the coming weeks, I will return to the House with what further actions we may take.