Contacting Departments: Accessibility
I agree with the hon. Gentleman. If he would like to send me details of that particular case, I will happily look into it. On the subject of people with hearing impairments, my right hon. Friend the Minister for Women and Equalities and I will be meeting the British Sign Language Advisory Board this afternoon. On broader accessibility challenges, it is important that we meet and deliver on the communication needs and the reasonable adjustments that people have. When people apply to the Department for Work and Pensions, they can notify the Department of those adjustments at any stage of the claim and they will be noted on the claimant’s record, so they should be consistently addressed when that individual gets in touch.